Refund policy

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:
 • Unworn and unused
 • In the same condition as received
 • With all original tags
 • In its original packaging

A receipt or proof of purchase is required.

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How to request a return

To start a return, contact us at:
📧 courteltd@gmail.com

Please include your order number and reason for return.

Returns should be sent to:
📍 Sofia, str. Bigla 37 [ECONT]

Items sent back without prior approval will not be accepted.

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Exchanges

If you wish to exchange an item (e.g. size), we recommend placing a new order after your return request is approved, to ensure availability.

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Return shipping

Return shipping costs are the responsibility of the customer, unless:
 • The item is defective
 • You received the wrong product

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Damages & issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

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Non-returnable items

We do not accept returns for:
 • Sale items
 • Gift cards

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EU 14-day right of withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

The item must meet the standard return conditions listed above.

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Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.